> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blackquantlabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> The questions that come up most, answered directly.

## Account

<AccordionGroup>
  <Accordion title="Do I need to verify my identity to use the platform?">
    Only to withdraw. Deposits, purchases, signals and positions all work without it. Verification is worth doing early anyway — see [Verify your identity](/getting-started/verify-your-identity).
  </Accordion>

  <Accordion title="I signed up with GitHub. Why won't my password work?">
    An account created through GitHub has no password. Sign-in fails identically to a wrong password rather than telling you the account exists — deliberately, so the form cannot be used to discover which addresses are registered. Add a password via **Personal → Reset Credentials**.
  </Accordion>

  <Accordion title="Can I change who referred me?">
    No. The link is recorded at sign-up and is permanent.
  </Accordion>

  <Accordion title="Can I delete my account?">
    Yes — **My Profile → Delete account**. It cascades to your submissions and documents. Export your data first if you want a copy.
  </Accordion>
</AccordionGroup>

## Money

<AccordionGroup>
  <Accordion title="Is my account balance the same as my trading capital?">
    No, and the distinction matters. The account balance is a USD credit for buying plans and add-ons, and it **is** custodial. Your trading capital stays under your own key. See [The custody model](/security/custody-model#where-the-account-balance-fits).
  </Accordion>

  <Accordion title="I sent an asset on the wrong network. Can it be recovered?">
    No. Not by BlackQuant, not by the processor, not by the chain. This is why the deposit page fixes the network per asset rather than offering a picker.
  </Accordion>

  <Accordion title="My deposit confirmed on-chain but my balance hasn't changed.">
    Crediting follows the signed callback, which can lag final confirmation slightly. If it persists, see [Troubleshooting](/resources/troubleshooting#deposit-states).
  </Accordion>

  <Accordion title="Why is there a minimum deposit?">
    Below it, network fees make the transfer uneconomic to credit.
  </Accordion>
</AccordionGroup>

## Plans

<AccordionGroup>
  <Accordion title="Do plans renew automatically?">
    No. A plan is a single fixed term — 30 or 365 days. Nothing recurs, because there is no stored payment method to charge. When it lapses you buy again.
  </Accordion>

  <Accordion title="Can I upgrade mid-term?">
    You can buy a different tier. You cannot buy the tier you currently hold — that is refused rather than silently overwriting your term.
  </Accordion>

  <Accordion title="What happens when my plan expires?">
    The entitlement stops. Balance, deposits, referral earnings and verification are unaffected. Entitlements are checked per request, so expiry takes effect immediately rather than at your next sign-in.
  </Accordion>

  <Accordion title="Is annual actually cheaper?">
    Yes — about 20% across every tier. Starter saves $72/year, Growth $192, Elite \$480. See [Plans and pricing](/billing/plans-and-pricing).
  </Accordion>
</AccordionGroup>

## Signals

<AccordionGroup>
  <Accordion title="Why does a strategy show no win rate?">
    Nothing has resolved yet. Unmeasured rates are published as `null`, never as 0% — "not measured" and "measured at zero" are different claims and only one is an indictment.
  </Accordion>

  <Accordion title="What does `75% [45, 93]` mean?">
    The measured rate is 75%, and the true rate lies between 45% and 93% with 90% probability. A wide interval means very few resolved samples. Compare it with `75% [72, 78]` — same headline, vastly different evidence. See [Reading the numbers honestly](/platform/signal-engine#reading-the-numbers-honestly).
  </Accordion>

  <Accordion title="Does the signal engine trade for me?">
    No. It cannot. No API it exposes can place an order — the separation is structural. It measures and publishes; you act.
  </Accordion>

  <Accordion title="What is a &#x22;declared&#x22; rate?">
    A claim a strategy makes about itself, never a result. It is labelled as a claim and is never promoted into a measurement no matter how long it sits there.
  </Accordion>
</AccordionGroup>

## Security

<AccordionGroup>
  <Accordion title="Can BlackQuant move my funds?">
    Not your trading capital — the contracts are granted execution permission and never withdrawal permission. Your **account balance** is a different matter: that is a platform balance and is custodial.
  </Accordion>

  <Accordion title="I've lost my 2FA device and my recovery codes.">
    Contact the [Help Desk](/platform/knowledge-and-help). Identity verification will be part of that conversation.
  </Accordion>

  <Accordion title="Does support ever ask for my password or codes?">
    Never. Anyone who does is not support.
  </Accordion>
</AccordionGroup>

## Still stuck?

[Troubleshooting](/resources/troubleshooting) covers specific failures with specific fixes.